Legal
Complaints process
If you're not happy with how we've handled your application, here's exactly how to escalate.
[TODO: Confirm AFCA details + IDR contact with Conor / aggregator before launch.]
Step 1 — Talk to us
Call 0410 817 873 or email conor@tinkerfinance.com.au. We acknowledge complaints within 1 business day, aim to resolve within 21 days.
Step 2 — AFCA (free + independent)
If unresolved, escalate to the Australian Financial Complaints Authority. www.afca.org.au · 1800 931 678